Refund policy

We are confident you'll love your Dr Chill product as much as we do, however if you are not satisfied with your purchase reach out and let us know.

Contact us at info@drchill.com.au

Damages and issues

In the unlikely event that your order is damaged in transit, please let us know.  Send a photo of the product and packaging to info@drchill.com.au

Exchanges
Ordered the wrong product?  Please let us know, the product will need to be unopened.  Contact one of our team to discuss postage options.

Refunds

Refunds are back to your original payment method and will be processed within 10 working days.